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Delayed ACH Transactions Notice from Heartland Payment Systems

Posted on: April 27, 2023 - 3:31pm

Merchant Notification

 

Good afternoon,

On April 15, 2023, Heartland Payment Systems, LLC experienced transmission issues while submitting an ACH file to our Originating Depository Financial Institution (ODFI), which caused a subset of transactions to be excluded from the ACH files that were submitted on those dates. As a result, these consumer debits were not processed and will need to be resubmitted.

Per NACHA Rules, you, the Merchant (as the originator of the files), are required to give consumers written notice of the intent to resubmit all affected transactions seven (7) calendar days before the effective date of the new transaction. Attached, you will find a list of transactions that were impacted.  The new effective date for processing these items is May 3, 2023. Therefore, by no later than the close of business May 1, 2023, you must notify your customers that their payment has been delayed and will be processed on May 3, 2023. When sending this notification, please include the following individual payment related information:

  • Original Payment Date: April 15, 2023
  • New Payment Date: May 3, 2023
  • Transaction Amounts: Varies, see attached list

We apologize for the inconvenience. If you have any additional questions related to this notice, please reach out to our Product Operations team at: Product Operations.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Customer Notification]

 

[Payer Name],

 

 

 

Due to a payment processing error, your payment transaction on April 15, 2023 has been delayed, and will be processed on Wednesday, May 3, 2023.   This notification outlines the change in date, and payment amount to be debited:

 

Original Attempted Payment Date: April 15, 2023

New Payment Date: May 3, 2023

Amount: ___________________________

 

We are providing you with this notice because, as outlined in your ACH Authorization Agreement for recurring ACH debits to your account, and pursuant to NACHA Rules and Regulations, in the event of a change in scheduled payment date you are to receive written communication within seven (7) calendar days prior to the new date for debit withdrawal.